Order delays
Most orders are dispatched the same or the next working day. If yours is delayed, first check its status on the Order tracking page.
Why an order may be delayed
- Supplier delay. We work with suppliers in Greece and abroad. A delivery to us may be held up in transit or at customs, and a product may not reach us when we expected it.
- The product has been discontinued. Occasionally, a manufacturer discontinues a product without notice.
- Force majeure. Extreme weather, strikes or other events that affect transport.
- We cannot contact you. If we need to clarify something and the phone number or email address on the order is incorrect.
- Payment is pending. Orders paid by bank transfer are dispatched as soon as the amount has been credited.
What we do
We let you know by email as soon as we learn of the delay, and you can choose:
- to wait for the product,
- for us to send the rest of the products straight away and the missing product as soon as we receive it, with no second shipping charge,
- to replace it with another product, or
- to cancel the product or the whole order, with a refund.
Your rights
If the order is not delivered within the agreed time, and in any case within 30 days, you can ask us to deliver it within a reasonable additional period. If it is still not delivered by then, you have the right to withdraw from the purchase, and we will refund any amount you have paid without delay.
A product is missing from my order
If you have opened the parcel and a product or part is missing, email us at info@robobee.gr with your order number and what is missing.
- If the mistake is ours, we will send you the product as soon as possible, at no cost to you.
- If the product is not available at that moment, we will let you know when we expect it, and you can wait or ask for a refund of its value.
