Product returns

On this page you will find when and how you can return a product, whether because you have changed your mind or because the product has a problem. For any return, please first write to us at info@robobee.gr with your order number.

1. Withdrawal within 14 days

If you are a consumer, you have the right to withdraw from your purchase within 14 calendar days, without giving any reason (Law 2251/1994, as in force). The period starts on the day on which you, or a person you have designated, received the product. If the order was delivered in parts, it starts from receipt of the last product.

How to exercise it

Before the period expires, send us a clear statement that you are withdrawing:

• by email to info@robobee.gr, or
• by letter to RoboBee – Chalvatzopoulos Andreas, Ippolytou 2, 26441 Patras.

You may use the model form below, but it is not compulsory. As soon as we receive your statement, we will send you a confirmation by email.

Model withdrawal form

To: RoboBee – Chalvatzopoulos Andreas, Ippolytou 2, 26441 Patras, info@robobee.gr

I hereby give notice that I withdraw from the contract of sale of the following goods: …

Order number: …
Order date / date of receipt: …
Full name: …
Address: …
Date: …
Signature (only if the form is sent on paper): …

Returning the product

• Send the product to us without undue delay and at the latest within 14 days of the day on which you notified us of your withdrawal, to Ippolytou 2, 26441 Patras.
• You bear the cost of shipping for the return.
• Return via BOX NOW locker: if you prefer, you can leave the parcel at any BOX NOW locker that suits you, instead of sending it by courier. Let us know when you notify us of the return and we will send you the instructions. The cost is €2.50 and is deducted from the amount we refund to you, so you pay nothing at the locker. The parcel must fit in a locker compartment (up to 62 × 45 × 36 cm and 20 kg).
• Pack the product carefully, if possible in its original packaging and together with all the accessories, documents and any gifts that came with it. Include a copy of the receipt or the order number.
• Until we receive it, you are responsible for the product. We recommend sending it with a tracking number.

Refund

We will refund the price of the products and the cost of the original delivery without undue delay and at the latest within 14 days of the day on which we received your statement. We are entitled to wait until we have received the products or until you have provided proof that you have sent them, whichever comes first.

• If you chose a delivery method more expensive than the cheapest one we offered, the cost of the cheapest one is refunded.
• If you return only part of the order, the price of the products you returned is refunded.
• If you returned the product via a BOX NOW locker, the €2.50 return cost is deducted from the amount.
• The refund is made using the same method you used to pay. If you paid cash on delivery or in cash, it is made by transfer to a bank account (IBAN) that you indicate to us. You will not be charged for the refund.

Condition of the product

You may open the packaging and examine the product as you would in a shop, in order to establish its nature, characteristics and functioning. If the product is returned with damage or signs of use beyond this examination (for example soldering, cut or bent pins, burnt components, missing parts), you are liable for the reduction in its value and the amount refunded is reduced accordingly.

When withdrawal does not apply

Under the law, the right of withdrawal does not apply, among other things, to:

• products made, cut or configured to your own specifications (for example cables cut to a length you requested),
• products which after delivery have been inseparably incorporated into or mixed with other items (for example components that have been soldered onto a board),
• software in sealed packaging that has been unsealed after delivery.

The right of withdrawal applies to consumers. For purchases by professionals and businesses, a return without reason is possible only by prior arrangement.

2. Defective, damaged or wrong product

If you received a product that is defective, different from the one you ordered or damaged in transit, write to us at info@robobee.gr with the order number, a short description of the problem and, if possible, photos. We cover the shipping cost for the return and for the new delivery, provided the return is made in the way we indicate to you.

2-year legal guarantee

Towards the consumer, we are liable for any defect or lack of an agreed quality that existed at the time of delivery and appears within two years of it (Articles 534 et seq. of the Civil Code and Law 2251/1994, as in force). In this case you are entitled, free of charge, to:

• repair or replacement of the product, or
• a price reduction or withdrawal from the purchase with a refund of your money, if repair or replacement is impossible, disproportionately costly or is not carried out within a reasonable time.

If the problem is found within 14 days of receipt, we will replace the product or refund your money, whichever you prefer, as soon as we receive it and confirm the problem.

Once we receive the product, we check it and inform you of the result. If it needs to be sent to the manufacturer or supplier, the handling time may be up to 30 days, and we will let you know.

What is not covered

The following do not constitute a defect: damage caused after delivery by incorrect wiring or installation, by voltage or current outside the specifications, by short circuit, static electricity, moisture, dropping or modification of the product, nor the normal wear of consumables.

Spare parts: before installing a spare part in your device, first check that it works by connecting it for a test as described in its instructions. If a spare part is damaged during installation, this damage is not covered.

Manufacturer's commercial guarantee

Some products come with a manufacturer's guarantee, with the duration and terms set by the manufacturer. This guarantee applies in addition to the rights the law gives you and does not limit them.

Damage in transit

Check the parcel when you receive it. If the packaging is visibly damaged, note this with the carrier and let us know with photos, if possible within 2 working days (for parcels from a BOX NOW locker, within 1 working day), so that we can claim the damage from the courier company.

3. Exchanging a product

If, instead of a refund, you prefer to exchange the product for another, let us know when you notify us of the return. The same conditions and deadlines apply as for withdrawal. If the new product costs more, you pay the difference, and if it costs less, we refund it to you. The new product is sent after we have received and checked the original one, and the cost of the new delivery is borne by you.

4. If the return is not accepted

If a product is returned late, or without meeting the above conditions, we will inform you and the product remains at your disposal. It will be sent back to you at your own expense.

Last updated: 9 October 2026.