Order cancellation

Before dispatch

If your order has not yet been dispatched, you can cancel it free of charge. Email us as soon as possible at info@robobee.gr with your order number. If you have already paid, we will refund the full amount.

After dispatch

If the order has already been sent, it cannot be cancelled, but as a consumer you have the right to withdraw within 14 days of receiving it. The procedure is described on the Product returns page.

Cancellation by the shop

We may need to cancel an order ourselves when:

• you have chosen bank transfer and the amount is not paid within 14 days,
• the product is no longer available and you do not wish to wait or to replace it,
• there is an obvious error in the price or description of the product (see Pricing errors),
• we cannot contact you to clarify details needed for delivery,
• the parcel is returned to us uncollected and you do not request it to be sent again.

In every case we will inform you by email.

Refunds

When a paid order is cancelled, the money is refunded without undue delay, using the same method you paid with: to your card, or to the bank account from which the transfer was made. How long it takes for the amount to appear on your card depends on your bank.

Questions about your order

You can see the status and tracking number of your order on the Order tracking page. For anything else, for example if a product is missing or you would like a copy of the receipt, email us at info@robobee.gr with your order number.